Return and Refund Policy

Thank you for shopping with Cheeky Swank. We want to ensure you are completely satisfied with your purchase. Your statutory rights are not affected by this policy.

Cancelling before dispatch If you wish to cancel your order before it has been dispatched, please contact us immediately at hello@cheekyswank.com. We will do our best to stop the order before it leaves us. If we are able to cancel it in time, a full refund including any delivery charge will be issued.

Changing your mind after delivery Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it without giving a reason. You then have a further 14 days to return the item to us. To exercise this right, please notify us at hello@cheekyswank.com within the 14-day cancellation window. Where this right applies, we will refund the standard outbound delivery charge as well as the cost of the goods. Please note that this right does not apply to opened or unsealed alcohol products for hygiene and safety reasons.

Your voluntary 30-day return period In addition to your statutory rights, we offer a voluntary 30-day return period from the date you received your order. To be eligible, items must be unused, unopened, and in their original packaging. Please contact hello@cheekyswank.com to initiate a return.

Faulty or incorrectly described goods If your item is faulty or not as described, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2015. Please contact us at hello@cheekyswank.com with details and, where possible, photographs of the issue. We will cover the cost of return postage in these cases.

Damaged or leaking bottles Please report visible transit damage within 48 hours of delivery where reasonably possible. This helps us investigate with our carrier. Please include photographs when contacting us at hello@cheekyswank.com. This request does not affect your statutory rights.

Incorrect products received If you receive the wrong item, please contact us at hello@cheekyswank.com within 14 days. We will arrange collection and send the correct item at no additional cost to you.

Return postage Unless your item is faulty, damaged in transit, or incorrectly described, you are responsible for the cost of return postage. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

Original standard delivery costs Where you are exercising your statutory right to cancel under the Consumer Contracts Regulations, we will refund the standard delivery charge. We are not required to refund any upgraded or express delivery costs you may have chosen.

Refund times Once we have received and inspected your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow up to 10 working days for the refund to appear, depending on your card issuer's policies.

Contact details For all returns and refund queries, please contact our customer service team at hello@cheekyswank.com.